Centre Terms :

All clients;

• Understand that the information contained within any of The Centre’s literature online or at The Centre not intended to diagnose, treat or cure medical conditions and does not replace medical advice.
• Agree to only utilise the facilities after ongoing consultation with their health care professional and agree to immediately cease use if feeling unwell, nauseated, dizzy or lightheaded.
• Understand that a representative of the Centre will review the account questionnaire and any health history disclosed but that the representative of the Centre is not a physician and cannot replace the advice and expertise of a physician.
• Acknowledge that services are provided on a fair use basis and payment in full will be requested prior to utilising any service.
• Understand that arriving late my interrupt and impact other bookings as well as their own.
• Understand that Centre rules may be updated from time and time and a copy can be provided, as requested.
• Understand that The Centre will keep a record of appointments, both booked and attended, and booked but not attended (“no-show”).

Centre Etiquette :

All clients;

• Must agree to quiet enjoyment of facilities and understand that everyone’s health journey is their own. At no time should the volume of music, talking or use of the ice baths interrupt other clients quiet enjoyment.
• Understand that safety is paramount, and from time to time a representative of the Centre may exercise judgement and need to enter the room in use by the Client to assess any risk to the Client’s safety.
• Understand it is their responsibility to be showered and clean before entering the facilities and will bring a full bottle of water if utilising the saunas.
• Agree to ensure water bottles are left outside of the saunas at all times, and any damage caused by water in the sauna will fall to the sauna user to bear cost of fixing.
• Understand that arriving early allows smooth running of all appointments.
• Understand that Management may at times refuse client bookings if client is deemed to have caused past disruption to others enjoyment.

Payments taken by ReGen Wellness :

•  All clients understand that all session fees must be paid in full prior to the utilisation of any facilities. No refunds will be issued once payment has been processed, except in cases where The Centre directors, at their sole discretion, choose to grant a refund. This exception is not guaranteed and should not be expected.
• Membership payments are taken via nominated credit card, provided at the time of signing the Membership contract. When providing these details, clients understand they are agreeing to have those details stored by ReGen Wellness. Clients understand that this information will not be willingly shared with any other person, or entity including the client.
• Client Gift Cards should be treated like cash, and should be kept in a safe place until utilisation. Clients accept that ReGen Wellness can not reissue lost gift cards.
• From time to time, clients may be required to pay in full at the time of booking. This payment is strictly non-refundable, and only enforced after multiple ‘no-show’ appointments have been recorded against a clients account.